The tt-ops@ripe.net mailing list now uses the req ticketing system. This means that new problems sent to 'tt-ops' will be assigned a new Request number that appears in the Subject line. The sender will recieve an automatic acknowledgement to tell them what the Request number is.
If you are replying to a message that has a Request number, send the message directly to the user and copy it to tt-ops@ripe.net. req will then file it away with the rest of the corresponence for that request. The user should always send requests and replies to tt-ops@ripe.net, not to individual TT ops people.
The TT req system has been installed in /ncc/test-traffic/req with user tt-request. The BSD/OS binaries are in /ncc/test-traffic/req/bin and the manual pages in /ncc/test-traffic/req/man. There are copies of the most important binaries in /usr/local/bin so people won't need to change their PATHs.
In addition, a glimpse based search facility is provided through the ttreqsearch CGI script.
The req system can safely be ignored by the support staff if the standard procedure for using a support mailling list are followed.
There are several interfaces to the req system.
The simplest interface is the command line interface. There are a handful of programs that can be used to track requests...
See ttq(1) for details.
ttq gives a list of outstanding requests...
See ttq(1) for details.Req # ! Owner Age Told Status User Subject ----- - -------- ------ ------ ------- ---------- --------------------------- 1135 wilhelm 2 hr open henk@ripe. Before I forget..... 908 henk 6 day open henk@ripe. tt46 907 henk 6 day open henk@ripe. tt45 906 fotis 6 day open henk@ripe. tt44 ...
ttreq is the main utility. With it you can create, modify and delete requests.
usage: ttreq [-d] -create ttreq [-d] -mcreatettreq [-d] -show ttreq [-d] -take ttreq [-d] -untake ttreq [-d] -steal [file] ttreq [-d] -give [file] ttreq [-d] -user [file] ttreq [-d] -comment ttreq [-d] -subject " " ttreq [-d] -prio ttreq [-d] -notify [file] ttreq [-d] -merge (num1 into num2) ttreq [-d] -resolve [file] ttreq [-d] -stall [file] ttreq [-d] -unstall [file] ttreq [-d] -open [file] ttreq [-d] -reopen [file] ttreq [-d] -kill ttreq [-d] -mail [file] Things in [] are optional. Things in <> aren't. If [file] is "-", stdin is used. The -d flag produces debugging output.
See ttreq(1) for details.
ttshow displays the archive of mail for a specific request. e.g.
It would be nice if this would generate an MH folder rather than a single (unformatted) concatenation of mail messages.x27 [1] ttshow 1135 X-Request-Number: 1135 X-Request-Owner: wilhelm X-Request-User: henk@ripe.net X-Request-Date: Thu Apr 1 10:49:43 1999 (922956583) X-Request-Due: X-Request-Status: open X-Request-Priority: normal X-Request-Updated: Thu Apr 1 10:51:53 1999 (922956713) X-Request-Notified: X-Request-Keywords: X-Request-Areas: Received: from postman.ripe.net (postman.ripe.net [193.0.0.199]) by office.ripe.net (8.8.8/8.8.5) with SMTP id KAA15270 for; Thu, 1 Apr 1999 10:49:43 +0200 (CEST) Received: (qmail 5391 invoked by uid 0); 1 Apr 1999 08:49:42 -0000 Received: from birch.ripe.net (193.0.1.96) by postman.ripe.net with SMTP; 1 Apr 1999 08:49:42 -0000 Received: from x49.ripe.net (x49.ripe.net [193.0.1.49]) by birch.ripe.net (8.8.8/8.8.8) with ESMTP id KAA19625 for ; Thu, 1 Apr 1999 10:49:42 +0200 (CEST) Received: from localhost (henk@localhost) by x49.ripe.net (8.8.8/8.8.5) with SMTP id KAA12641 for ; Thu, 1 Apr 1999 10:49:41 +0200 (CEST) X-Authentication-Warning: x49.ripe.net: henk owned process doing -bs Date: Thu, 1 Apr 1999 10:49:41 +0200 (CEST) From: "Henk Uijterwaal (RIPE-NCC)" To: tt-ops@ripe.net Subject: [ripe-ttraffic #1135] Before I forget..... Message-Id: Mime-Version: 1.0 Content-Type: TEXT/PLAIN; charset=US-ASCII Rene, Can you add fotis to the tt-ops distribution list? Henk ------------------------------------------------------------------------------ Henk Uijterwaal Email: henk.uijterwaal@ripe.net RIPE Network Coordination Centre WWW: http://www.ripe.net/home/henk Singel 258 Phone: +31.20.535-4414, Fax -4445 1016 AB Amsterdam Home: +31.20.4195305 The Netherlands Mobile: +31.6.55861746 ------------------------------------------------------------------------------
See also ttshow(1).
ttreqstat displays various statistics describing the use of the req system.
See also ttreqstat(1).x27 [2] /ncc/test-traffic/bin/ttreqstat Active: 34 High: 0 Normal: 27 Low: 0 Day: 51 ResDay: 50 NewResDay: 53 Week: 246 ResWeek: 227 NewResWeek: 229
ttreqtail is simply a wrapper around tail which points it at the req log file.
x27 [3] /ncc/test-traffic/req/bin/ttreqtail Before I forget..... (#1135) given to rene by henk. 10:51:50, Apr 1 Before I forget..... (#1135) given to wilhelm by henk. 10:51:55, Apr 1 tt08 problems (#306) commented via mail by henk@ripe.net. 10:57:29, Apr 1 tt08 check (fwd) (#1136) created via mail by henk@ripe.net. 10:58:03, Apr 1 tt08 check (fwd) (#1136) merged into 306 by henk. 10:58:33, Apr 1 tt08 check (#1137) created via mail by henk@ripe.net. 11:12:40, Apr 1 tt08 check (fwd) (#1137) merged into 306 by henk. 11:13:10, Apr 1 at job 1858 (#1138) created via mail by ttraffic@ripe.net. 12:02:39, Apr 1 at job 1858 (#1138) resolved by henk. 12:06:49, Apr 1 tt08 check (fwd) (#306) resolved by henk. 12:07:10, Apr 1