TTM Operator Shift Schedule

The Current Schedule

MonthDaysPersonRemarks
2004
June1-4RvS
7-11MS
14-18JA
21-25RvS
28-30RvSMS: BUS
July1-2RvSMS: BUS
5-9JAMS: VAC
12-16MSRvS: VAC
19-23JARvS: VAC
26-30MSRvS: VAC
August 2-6??JA: VAC, RvS: VAC Mon/Tue
9-13??JA: VAC
16-20??JA: VAC Mon/Tue
23-27??
30-31??
September 1-3??
6-10??
13-17??
20-24??
27-30??

Introduction

This is an attempt to divide the "regular" work amongst the TTM Operators with these constraints:

The work of the Operators has been divided into 2 piles:
  1. Regular work:
  2. Development: (This is not 100% exclusive, but you get the idea).

    In order to do the regular work, we have created support shifts. When a person is on shift he/she should focus on the regular work, during the other days, he/she should focus on development work.

    And then starting all over again. The actual schedule can be found below.

    Responsibilities of the person on shift:

    1. Look at all new tickets in tt-ops and
      1. Solve them
      2. Take them and solve them later
      3. Give them to somebody else
    2. Go through all your open tickets and see if there is any action to be taken (if only sending a reminder or forwarding them to Mark if there is no response for a long time).
    3. Look at ~tt-request/Mail/SPAM_mail to see if there are false positives and take action upon them.
    4. At the end of your "shift", sit down with the next person and tell which tickets require action on the next days and transfer knowledge in the tickets by VOS.
    5. Related: when starting your shift, go through the list of tickets that require action in the next days and take action.
    6. Deal with interrupts.
    7. Be in the office between 10.00 and 16.00 (except for a lunch break), in order to make sure that people can reach a human during work hours. If you are LATE or have to leave EARLY, contact Mark in advance.
    8. If there is time left, do development work. However, this has the lowest priority. It is perfectly acceptable if you do not make any progress there during your shift. However, it is unacceptable if anything listed above does NOT get done.

    Other random thoughts:

    1. In case of vacations/days off/sickness/etc: swap a shift with a colleague. Count the number of days and compensate sometime.
    2. The schedule is maintained by Mark.

    Last updated: $Id: shift.html,v 1.67 2004/07/08 09:58:26 james Exp $