Development:
- Items from our to-do list assigned to you.
- Tickets that take more than a few hours of work (e.g. "write a
program to do X", "upgrade bla version 1.2.3 on all TB's", ...
- Research, things you always wanted sort out, reading about or testing
new things, etc.
- Work outside TTM (or NP).
(This is not 100% exclusive, but you get the idea).
In order to do the regular work, we have created support shifts.
When a person is on shift he/she should focus on the regular work,
during the other days, he/she should focus on development work.
And then starting all over again. The actual schedule
can be found below.
Responsibilities of the person on shift:
- Look at all new tickets in tt-ops and
- Solve them
- Take them and solve them later
- Give them to somebody else
- Go through all your open tickets and see if there is any action to be
taken (if only sending a reminder or forwarding them to Mark if there is
no response for a long time).
- Look at ~tt-request/Mail/SPAM_mail to see if there are false
positives and take action upon them.
- At the end of your "shift", sit down with the next person and tell
which tickets require action on the next days and transfer knowledge
in the tickets by VOS.
- Related: when starting your shift, go through the list of tickets that
require action in the next days and take action.
- Deal with interrupts.
- Be in the office between 10.00 and 16.00 (except for a lunch break),
in order to make sure that people can reach a human during work hours.
If you are LATE or have to leave EARLY, contact Mark
in advance.
- If there is time left, do development work. However, this has the lowest
priority. It is perfectly acceptable if you do not make any
progress there during your shift. However, it is unacceptable
if anything listed above does NOT get done.
Other random thoughts:
- In case of vacations/days off/sickness/etc: swap a shift with a
colleague. Count the number of days and compensate sometime.
- The schedule is maintained by Mark.
Last updated: $Id: shift.html,v 1.67 2004/07/08 09:58:26 james Exp $